Cottage Booking Terms & Conditions for Covid 19 opening period from Saturday 4th July to Friday 27th November
Keeping all of us safe while on holiday
We are working hard to maintain and further improve LWFarm ready to reopen and bring life and wonderful moments back to our cottages and facilities, while adding new health and safety measures that will offer our guests as much peace of mind as possible. At this time, we are paying close attention to the instructions relating to safety given by the local authority and governing bodies.
For assurance we are placing your and our health and safety as a top priority in these uncertain times. To this end we are implementing a strict regime of cleaning and hygiene control. We will have some additional control measures which we will ask all guests to follow – this will ensure that your stay is as safe and relaxed as possible.
We of course will ask that you maintain strict social distancing measures when staying with us. We have implemented a private booking schedule for use of the pool to ensure that family groups are protected. The play barn will additionally have disinfecting equipment for use on the toys and equipment. All cottages and shared facilities have hand sanitisers outside each external door.
We will be operating correct procedures in a relaxed manner for all guests to follow to ensure their well being during they stay.
- You may be set a specific arrival time to ensure that we can welcome you safely
- Car parking – while we will attempt to stagger arrivals – if you are unloading at the same time as other guests please maintain social distancing.
- Luggage trolley – available on arrival with appropriate cleaning sprays and wipes
- Your cottage has a hand sanitiser on all external doors
- There will be a welcome tea tray unless you request otherwise
- As advised, we have removed throws and cushions from beds
- If you wish to bring your own bed linen (quilt, pillows, covers) this is fine but please let us know in advance so we can remove LWF bedlinen.
- We will include in the welcome pack some additional cleaning items for additional assurance – please feel free to bring any products as you wish
- Additionally as part of supporting the NHS during this pandemic – we are required to collect the full names, mobile phone numbers and e-mail addresses for of all adults staying in our cottages. We hope you understand this additional precaution. All details captured will be destroyed 21 days post departure
During your stay
- The communal BBQ areas are available with appropriate cleaning sprays and wipes
- As of 4 pm Friday 3rd July we have been advised that the swimming pool must remain CLOSED until further notice.
- The bikes are available for use – again cleaning spray and wipes are recommended and available for when using the bikes.
- Outdoor play equipment – this can be safely used with the addition of the available sanitisers and wipes. There is plenty of outdoor space for children to safely play whilst socially distancing. Additionally, there is plenty of available outdoor seating and picnic benches
- At this point in time the play barn has to remain closed.
- In your accommodation during this heightened need for extra hygiene measures it would be greatly appreciated if all surfaces are maintained to a suitable level of cleanliness this extends to bathrooms and toilets
- In the unfortunate event that any family member shows COVID-19 symptoms i.e. temperature/sweating, new persistent cough, loss of taste and or smell, you must contact us immediately and you will be requested to vacate your cottage and return home to isolate at once. This is consistent with Government advice. This is for the health and safety of all Guests and staff at Lower Wood Farm. This extends to any family/friends in adjoining cottages that have been in close contact with the persons showing symptoms.
- Visitors – unfortunately during this period we cannot permit any non-resident visitors to Lower Wood Farm – this is non-negotiable, thank you for your understanding
- On the day of your departure we may set a specified time for you to vacate (likely before 09:00 to allow our extended cleaning procedures to commence)
- In keeping with the enhanced cottage hygiene measures we would appreciate on departure day if you could pay specific attention to the following: –
- Bathrooms – a final once over spray before departure would be greatly appreciated
- Kitchens – please could you please leave work surfaces cleaned and any breakfast items placed in the dishwasher and started on hot wash – thank you
- Empty bins and nappy bins
- We do not ask you to hoover or dust!
Terms and Conditions for NEW bookings for the period Saturday 4th July to Friday 27th November
Cottage Booking Terms and Conditions for the COVID 19 opening period from Saturday 4th July to Friday 27th November. These will apply to any guest making a new booking for the said period that will cover COVID 19 related issues and cancellations.
- Bookings for cottages that are shown to be vacant from Monday 6th July – Friday 27th November 2020 may be reserved online through our website.
- You will be contacted via email and requested to pay a 20% deposit of your holiday cost and your booking with us will be confirmed. (payment by Bacs or bankers card only).
- Your balance payment will be payable 14 days before arrival.
You Cancelling your holiday
- Due to a corona virus related problem, e.g. family member has symptoms and you are all having to self-isolate, Or your home area being subjected to a local lock down – Then we will refund your payments in full within 5 working days.
- If you have to cancel due to any other reason not related to COVID-19 than our existing terms and conditions apply.
- If you arrive and start your holiday, any family member showing COVID-19 symptoms must contact us immediately and you will be requested to vacate your cottage and return home to isolate at once. This is consistent with Government advice. This is for the health and safety of all guests and staff at Lower Wood Farm. There will be a percentage refund of your holiday cost depending on the length of your stay before departure. No guests from that cottage will be allowed to remain at Lower Wood Farm. This extends to any family/friends in adjoining cottages that have been in close contact with the persons showing symptoms.
Us Cancelling your holiday
- Should we be unable to reopen on the 4th July or are locked down again then any payment received for the bookings affected by the extended or new closure period will be refunded in 5 working days.